Terms and Conditions

Introduction and License

Celsius is an online casino operated under the authority of the Anjouan Gaming Board. We provide a range of real-money gambling services, including casino games, slots, and live dealer experiences. Our operations comply with all applicable regulations in Hungary, ensuring a safe and enjoyable gaming environment for our users.

Eligibility

To participate in the services offered by Celsius, users must be at least 18 years old. Users from jurisdictions where online gambling is prohibited are not permitted to create an account or access our services. It is the responsibility of the user to ensure they are compliant with local laws before engaging with our platform.

Account Rules

Each user is permitted to maintain only one account with Celsius. Upon registration, users must complete mandatory Know Your Customer (KYC) verification to confirm their identity and age. Users are responsible for maintaining the security of their account credentials and for all activities that occur under their account. Any misuse of accounts, including but not limited to sharing account information or unauthorized access, may result in account suspension or termination.

Deposits and Withdrawals

Users can make deposits and withdrawals using various payment methods available on our platform. All transactions are subject to verification requirements to comply with Anti-Money Laundering (AML) regulations. Users must provide accurate personal information during the verification process. Withdrawal requests will typically be processed within a specified timeframe, which may vary based on the payment method used. Celsius reserves the right to delay or refuse transactions that do not meet our compliance obligations.

Prohibited Activities

Celsius maintains a strict policy against prohibited activities. These include:

• Cheating or collusion in any form
• Fraudulent actions or attempts to manipulate gameplay
• Bonus abuse or exploitation of promotional offers
• Use of automated bots or software to gain an unfair advantage
• Unauthorized manipulation of the gaming system or software errors

Engagement in any of these activities may result in immediate account suspension and potential legal action.

Limitation of Liability and Termination

Celsius holds the right to suspend, restrict, or permanently close user accounts in cases of violations of our terms, regulatory requirements, or any suspicious activities. Users acknowledge that Celsius will not be liable for any losses or damages incurred as a result of such actions. We reserve the right to modify or discontinue services at any time without prior notice.

Bonus Terms and General Promotional Conditions

All bonuses and promotions offered by Celsius are subject to specific terms and conditions. Users must meet wagering requirements and other criteria outlined in promotional materials before being eligible to withdraw any bonus funds. Failure to comply with these conditions may result in the forfeiture of bonuses and any associated winnings.

Fair Play and Game Integrity Rules

Celsius is committed to ensuring fair play and game integrity. All games offered on our platform utilize Random Number Generators (RNG) to guarantee unbiased outcomes. We regularly monitor gaming activity to ensure compliance with fair play standards.

Fraud Prevention and Security Monitoring

To maintain a secure gaming environment, Celsius employs advanced fraud prevention measures and security monitoring systems. We actively monitor user behavior for signs of fraudulent activity or violations of our terms. Users are encouraged to report any suspicious activities to our support team.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users are encouraged to first contact Celsius’s customer support for resolution. If a satisfactory resolution is not achieved, users may escalate the issue through formal complaint channels as outlined on our website. All complaints will be reviewed and addressed in a timely manner.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Hungary. Users agree that any disputes arising from these terms will be subject to the exclusive jurisdiction of the competent courts in Hungary.

Responsible Gambling Measures and User Protection Tools

Celsius is dedicated to promoting responsible gambling. We provide various tools and resources to assist users in managing their gaming behavior, including deposit limits, self-exclusion options, and access to support organizations for gambling addiction. Users are encouraged to utilize these resources to ensure a safe gaming experience.