Responsible Gaming

Celsius is committed to ensuring that gambling remains a source of entertainment and enjoyment for our players. Our core philosophy emphasizes that gambling should never be viewed as a means to generate income or solve financial problems. We believe in promoting a safe and responsible gaming environment where our players can engage with our services in a healthy manner.

Self-Control Tools

To support responsible gambling practices, Celsius provides a variety of self-control tools designed to help players manage their gaming activities effectively. These tools include:

• Deposit Limits: Players can set a limit on the amount they deposit within a specific time frame, helping to control spending.
• Loss Limits: This feature allows players to define the maximum amount they are willing to lose in a given period, promoting financial awareness.
• Wagering Limits: Players can set limits on the total amount they wager, ensuring they remain within their comfort zone.
• Session Time Limits: This tool enables players to restrict the duration of their gaming sessions, encouraging regular breaks and healthy gaming habits.
• Cooling-Off Periods: Players have the option to take a temporary break from gaming, allowing them to step back and reassess their activities.
• Self-Exclusion Options: For those who feel they need a longer break, Celsius offers self-exclusion mechanisms, allowing players to restrict their access to the platform for a specified duration.

Self-Assessment

It is essential for players to periodically assess their gambling behavior. Consider the following reflective questions to identify potential signs of problematic gambling:

1. Do you often gamble more than you initially intended?
2. Have you experienced feelings of regret or guilt after gambling?
3. Are you chasing losses by trying to win back money you have lost?
4. Do you find yourself gambling to escape from stress or emotional issues?
5. Have you noticed an increase in the amount of time or money you spend on gambling?
6. Do you hide your gambling activities from friends or family?

Answering these questions honestly can help players recognize early signs of gambling-related issues and take proactive steps towards healthier gaming practices.

Protection of Minors

Celsius takes the protection of minors very seriously and employs strict measures to prevent underage access to our platform. These safeguards include:

• Age Verification: We implement robust age verification processes during account registration to ensure that all players are of legal gambling age.
• KYC Checks: Know Your Customer (KYC) checks are conducted to confirm the identity and age of our players, further reducing the risk of underage gambling.

Ensuring that our gaming environment is safe for all players is a top priority for us.

External Help

For players seeking additional support, numerous professional organizations offer assistance in Hungary. We encourage players to reach out to these resources if they feel they need help:

• GamCare: Provides advice and support for anyone affected by problem gambling.
• BeGambleAware: Offers information to help people make informed decisions about their gambling.
• Local Support Services: Various organizations in Hungary provide counseling and support for those experiencing gambling-related issues.

Players can seek help from these services confidentially and without judgment, reinforcing that reaching out for assistance is a positive step.

Early Warning Signs of Problematic Gambling Behavior

Recognizing early warning signs of problematic gambling behavior is crucial for maintaining a healthy relationship with gaming. Look out for the following indicators:

• Increased frequency of gambling sessions or duration.
• A growing need to gamble larger amounts to achieve the same level of enjoyment.
• Neglecting personal responsibilities or relationships due to gambling.
• Using gambling as a means to cope with stress, anxiety, or depression.
• Lying or being secretive about gambling activities.

If any of these signs resonate, it is important to take immediate action to address these behaviors and utilize the self-control tools available.

Immediate Actions for Losing Control

If players feel they are losing control over their gambling, there are several immediate actions they can take:

1. Utilize self-control tools to set limits or take a break.
2. Reach out to support services for guidance and assistance.
3. Inform friends or family about your situation for support.
4. Consider self-exclusion as a more extended measure to prevent further gambling.

Taking these steps can help players regain control and establish a healthier approach to gambling.

Account Restriction and Self-Exclusion Mechanisms

Celsius provides players with the ability to restrict their accounts or self-exclude for various periods.

• Account Restriction: Players may request temporary limits on their accounts, preventing access to certain features or the ability to place bets.
• Self-Exclusion: For those who require a more extended break, players can self-exclude for a defined period, during which they will not be able to access their accounts.

These mechanisms are designed to help players manage their gambling more effectively and prioritize their well-being.

Personal Responsibility and Platform-Supported Protection Tools

We emphasize personal responsibility in gambling. Each player is responsible for their gaming choices and should engage with our platform in a manner that promotes healthy habits. Celsius supports this responsibility by providing a range of protection tools that players can utilize to maintain control over their gaming activities.

Confidentiality is paramount in our approach. We understand that discussing gambling-related issues can be sensitive, and we ensure a non-judgmental support environment for all players seeking help.

By committing to responsible gaming practices, Celsius aims to create a safe, enjoyable, and sustainable gambling experience for all players in Hungary.